100% Satisfaction Guarantee
All Melissa Data products, except mailing lists and data enhancement
services, are covered by a 100% satisfaction guarantee, and you can
return your purchase for any reason within 30 days and we will
refund the purchase price excluding shipping charges.
To return your purchase:
1. Find the invoice number on the invoice that was included
with your shipment. You must have this number to request a
Return Merchandise Authorization (RMA) number. If you cannot
find the invoice or invoice number, please call 1-800-MELISSA
(635-4772) to request the number.
2. Call our Technical Support department at 1-800-MELISSA
(635-4772) and request RMA number. The RMA number is good for 15
days from the date of the authorization. Any item returned after
the 15-day authorization date will be refused. Likewise, any
product returned without an RMA number clearly marked on the
outside of the package will be refused.
3. Package together all of the materials that shipped with the
product. Remember to include a copy of the current invoice with
the items being returned. Returns that do not contain all the
materials that were shipped will be refunded less for less than
the full amount of purchase price.
4. Write the RMA number on the shipping label.
5. We recommend you use a traceable method (FedEx or UPS) for
your return.
All items returned as outlined above will be processed as soon as
possible. Refunds will be issued as a check for products purchased
by check, cash or C.O.D. A credit will be issued for products
purchased with a credit card. Shipping charges are nonrefundable.
Our 100% Satisfaction Guarantee is offered as a means of obtaining
products without exposing you to unexpected risks. We are happy to
offer this policy and hope that it gives you confidence in buying
products from Melissa Data.
More Questions?
If you have any problems or questions about your return, please
contact us at 1-800-MELISSA (635-4772).
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