100% Satisfaction Guarantee
All Melissa Data products, except mailing lists
and data enhancement services, are covered by a
100% satisfaction guarantee, and you can return
your purchase for any reason within 30 days and
we will refund the purchase price excluding
shipping charges.
To return your purchase:
1. Find the invoice number on the invoice that
was included with your shipment. You must have
this number to request a Return Merchandise
Authorization (RMA) number. If you cannot find
the invoice or invoice number, please call
1-800-MELISSA (635-4772) to request the number.
2. Call our Technical Support department at
1-800-MELISSA (635-4772) and request RMA number.
The RMA number is good for 15 days from the date
of the authorization. Any item returned after
the 15-day authorization date will be refused.
Likewise, any product returned without an RMA
number clearly marked on the outside of the
package will be refused.
3. Package together all of the materials that
shipped with the product. Remember to include a
copy of the current invoice with the items being
returned. Returns that do not contain all the
materials that were shipped will be refunded
less for less than the full amount of purchase
price.
4. Write the RMA number on the shipping label.
5. We recommend you use a traceable method
(FedEx or UPS) for your return.
All items returned as outlined above will be
processed as soon as possible. Refunds will be
issued as a check for products purchased by
check, cash or C.O.D. A credit will be issued
for products purchased with a credit card.
Shipping charges are nonrefundable.
Our 100% Satisfaction Guarantee is offered as a
means of obtaining products without exposing you
to unexpected risks. We are happy to offer this
policy and hope that it gives you confidence in
buying products from Melissa Data.
More Questions?
If you have any problems or questions about your
return, please contact us at 1-800-MELISSA
(635-4772).
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Call
1-800-MELISSA
